Terms of Service

Last Updated: April 26, 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the website brandanna360.site (the "Website") and the digital marketing services provided by Brand Anna 360 ("we," "us," or "our"), a digital marketing agency based in New Delhi, India. By accessing our Website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or services.

2. Services

Brand Anna 360 provides digital marketing services including, but not limited to, Search Engine Optimization (SEO), Pay-Per-Click (PPC) Advertising Management, Social Media Marketing, Content Marketing, Web Design & Development, and Email Marketing. The specific scope, deliverables, timelines, and pricing for each engagement are defined in individual service proposals or contracts agreed upon between Brand Anna 360 and the client.

All services are provided on a best-effort basis. We use our professional expertise and industry knowledge to deliver the best possible outcomes for our clients, but the nature of digital marketing means that results are influenced by many external factors beyond our control.

3. No Guarantee of Results

While we strive to deliver the best possible outcomes for our clients, we expressly do not guarantee specific results from our digital marketing services. This includes, but is not limited to, specific search engine rankings, website traffic volumes, lead generation numbers, conversion rates, return on investment (ROI), or social media follower counts. Digital marketing outcomes are influenced by numerous factors including industry competition, market conditions, search engine algorithm changes, platform policy updates, and other variables beyond our control.

Any projections, estimates, or case studies shared during consultations or on our Website are based on past experiences with other clients and should not be interpreted as guarantees or promises of similar results for your business. Individual outcomes will vary.

4. Client Responsibilities

To enable us to deliver our services effectively, clients are expected to:

• Provide timely access to necessary accounts, platforms, and materials as outlined in the service agreement
• Provide accurate and complete information about their business, products, and services
• Review and approve deliverables, content, and strategies within the agreed timelines
• Communicate any concerns, feedback, or changes in business direction promptly
• Ensure that all materials provided to us (logos, images, text, etc.) do not infringe on any third-party intellectual property rights
• Comply with all applicable laws and regulations related to their business and industry

5. Payment Terms

Payment terms are specified in individual service proposals and contracts. Unless otherwise agreed:

• Monthly retainer services are billed at the beginning of each month and are due within 7 days of invoice date
• Project-based services require an advance payment as specified in the proposal (typically 50% upfront)
• All prices are in Indian Rupees (INR) and exclude applicable GST (currently 18%)
• Advertising spend (for PPC services) is separate from our management fees and is paid directly to the respective advertising platforms
• Late payments may result in suspension of services until the outstanding balance is cleared

6. Cancellation and Termination

Either party may terminate a retainer service agreement by providing 30 days written notice. Upon termination:

• The client is responsible for payment for all services rendered up to the termination date
• We will provide a final report summarizing all work completed during the engagement
• Access to any accounts or platforms managed on behalf of the client will be transferred back
• Any work-in-progress deliverables will be completed and delivered if payment for the current period has been made

For project-based services, cancellation terms are specified in the individual project contract. Please refer to our Refund Policy for details on refund eligibility.

7. Intellectual Property

Upon full payment for services rendered:

• All custom content, designs, and deliverables created specifically for the client become the client's property
• We retain the right to use anonymized case studies, performance data, and portfolio examples for our own marketing purposes, unless otherwise agreed in writing
• Any proprietary tools, methodologies, frameworks, or templates developed by Brand Anna 360 remain our intellectual property
• Third-party assets (stock images, fonts, plugins, etc.) are subject to their respective license terms

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the engagement. This includes business strategies, financial data, customer information, marketing plans, and any other information designated as confidential. This obligation survives the termination of the service agreement for a period of 24 months.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Brand Anna 360 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from or related to the use of our Website or services. Our total liability for any claim arising from our services shall not exceed the total fees paid by the client for the specific service giving rise to the claim during the three months preceding the claim.

10. Third-Party Platforms

Our services may involve the use of third-party platforms and tools including, but not limited to, Google Ads, Google Analytics, Meta Business Suite, LinkedIn Ads, various email marketing platforms, and content management systems. We are not responsible for changes in the policies, pricing, algorithms, or availability of these third-party platforms. Brand Anna 360 is an independent agency and is not affiliated with, endorsed by, or partnered with any of these platforms.

11. Dispute Resolution

Any disputes arising from or related to these Terms or our services shall first be attempted to be resolved through good-faith negotiation between the parties. If a resolution cannot be reached through negotiation within 30 days, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in New Delhi, India. The arbitration shall be conducted in English.

12. Indemnification

You agree to indemnify, defend, and hold harmless Brand Anna 360, its directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your use of our services, or any content or materials you provide to us that infringe on third-party rights.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active clients via email. Your continued use of our Website or services after any changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: info@brandanna360.site
• Phone: +91 755 586 0716
• Address: 2E/8, Third Floor, Jhandewalan Extension, Jhandewalan, New Delhi, Delhi 110055, India